Refund & Exchange

Refund & Exchange
CraftsandLooms offer return/exchange of apparel products ( Dresses, Kurtas, Pants, Tops, Kurta Set, Coord Sets ) ordered within 7 days of delivery of the order. 

Each handmade apparel you order help us to provide living & training of multiple artisans. We request you to buy from us with certainty and return the item if is faulty or not what you ordered
  • Incase of refund for any reason we deduct Rs.150/- ( Shipping, Handling, Logistics, Convenience) from Product Order Value. The difference amount is refunded to your source account. 


We would request you to ensure that the products should be unworn, not used, not washed and not damaged.  We always do our best to pack your product in the best possible way to avoid any damages and we expect and accept returns only in their original packaging, including all tags, bags, boxes, hangers etc.. 

* Pls note- For sizes 4XL (and above) & Customized Orders - Returns/Exchanges are not acceptable. We generally call all plus size customers to understand the right fit for them & ship it accordingly. 

No Returns, Refunds or Exchanges are accepted on : 

  • Handcrafted Jewelry
  • Handmade Items
  • Artisanal Products
  • Maheshwari Sarees & Applique Work Handcrafted 

Kindly Note: Craftsandlooms.com will not be responsible for any damage that happens in transit. 

Damaged item received, don’t worry just do the following;- 

  • Mail us at help@craftsandlooms.com, mention your order no., provide maximum details, share a photograph of the product that is damaged. We request this action within 24 hours of receiving the product.  Post 24 hours we will not be able to process this return.
  • We will contact you within 48 to 72 hours post receiving your mail to initiate the next steps for a replacement of the product. 


Return request should be raised within 24 hours of receiving the product. 

Return Delivery Address :

412, Chattarpur
Durga Ashram Road
New Delhi - 110074
Whatsapp Support number : +91 9650900036


In a rare case, If the return is due to an error on our part (wrong item sent, damaged/defective product), we will pay off the invoice value to you. All returns which are not valid will not be accepted. Incase of return, the product will be exposed to our quality control checks to ensure that the quality of the product is intact as it was in its original condition. If the product is found to be used, misused or tampered with, no refund is permissible.

Cancellation of an order is not possible if the order is dispatched. 

Product Disclaimer:

The details of the products or product specifications (weight, colour, handwork, height, size etc) as mentioned on CraftsandLooms.com are only approximate values.