Refund & Exchange

Refund & Exchange

Craftsandlooms.com ensures that you buy from us with certainty and return the item if is faulty or not what you ordered. 

We understand the value of your time and money and we offer you a complete hassle free returns solution.

  • For apparels - only exchange offered / no refund
  • Incase of refund for any reason we deduct Rs.150/- from Your Total Invoice Order Value ( Rs.150 deduction is for Shipping, Handling, Logistics). The difference amount is refunded to your account. 


Incase of returns for Clothing and Footwear products (returns for size issues only) we’ll provide you with replacement only. We would request you to ensure that the products should be unworn, not used, not washed and not damaged.  We always do our best to pack your product in the best possible way to avoid any damages and we expect and accept returns only in their original packaging, including all tags, bags, boxes, hangers etc.. 

For Women Wear - Return are only accepted if you get a wrong product or defective product. No returns on items bought in sale. 

** FOR  APPARELS UNDER MADE TO ORDER CATEGORY - NO REFUND / NO EXCHANGE **

No Returns, Refunds or Exchanges are accepted on : 

  • Handcrafted Jewelry
  • Handmade Items
  • Artisanal Products

Kindly Note: Craftsandlooms.com will not be responsible for any damage that happens in transit. 

Damaged item received, don’t worry just do the following;- 

  • Mail us at help@craftsandlooms.com, mention your order no., provide maximum details, share a photograph of the product that is damaged. We request this action within 24 hours of receiving the product.  Post 24 hours we will not be able to process this return.
  • We will contact you within 72 hours post receiving your mail to initiate the next steps for a replacement of the product. 


Return request should be raised within 24 hours of receiving the product. 

Return Delivery Address :

412, Chattarpur
Durga Ashram Road
New Delhi - 110074
+91 9650900036


In a rare case, If the return is due to an error on our part (wrong item sent, damaged/defective product), we will pay off the invoice value to you. All returns which are not valid will not be accepted. Incase of return, the product will be exposed to our quality control checks to ensure that the quality of the product is intact as it was in its original condition. If the product is found to be used, misused or tampered with, no refund is permissible.

Cancellation of an order is not possible if the order is dispatched. 

Product Disclaimer:

The details of the products or product specifications (weight, colour, handwork, height, size etc) as mentioned on CraftsandLooms.com are only approximate values.

In case you are unsatisfied with the product received from CraftsandLooms.com, you may write to us at – help@craftsandlooms.com with your complaints/feedback. 

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