Refund & Exchange

Craftsandlooms.com ensures that you buy from us with certainty and return the item if is faulty or not what you ordered. 

We understand the value of your time and money and we offer you a complete hassle free returns solution. If by any chance the product received is damaged or not as per the order placed, we provide the following options to help you:

  • Just swap over and exchange the product (with a similar one if available) for any other product of your choice to equal value at our site Craftsandlooms.com
  • Incase of refund we deduct Rs.200/- from Your Total Invoice Order Value ( Rs.200 deduction is for Shipping, COD charges, Handling Charges ). The difference amount is refunded to your account. (We would need your Bank Details - Name, Bank Account No. , IFSC code, Bank Address for initiating the refund, pls. mail us at help@craftsandlooms.com )


Incase of returns for Clothing and Footwear products (returns for size issues only) we’ll provide you with replacement only. We would request you to ensure that the products should be unworn, not used, not washed and not damaged.  We always do our best to pack your product in the best possible way to avoid any damages and we expect and accept returns only in their original packaging, including all tags, bags, boxes, hangers etc.. We’ll be sorry to send the product back to you incase the return is found to be scratched, grubby or altered with.

If the return is due to a size issue (valid for clothing and footwear only), it is the customers responsibility to pay for return shipment.

Products on craftsandlooms.com are considered to be delicate in nature. In rarest case if a product gets lost or gets damaged during shipment then it is not Craftsandlooms.com responsibility. However, we immediately connect with the mapped courier service to track the parcel or instigate a claim for lost products. Still again, we’ll do our best so that the end purchaser doesn't get impacted by this.          

No Returns, Refunds or Exchanges are accepted on the following items:-

  • Home Decors
  • Hand Bags
  • Jewelry
  • Leather Products
  • Wallets
  • Handmade Items

Kindly Note: Craftsandlooms.com will not be responsible for any damage that happens in transit. 

Partial Refund:
You may have ordered multiple products, if for any reason whatsoever, CraftsandLooms.com is unable to delivery certain product/s, the customer shall be allowed to select an alternate product of the same value or CraftsandLooms.com will refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of CraftsandLooms.com. 

Damaged item received, don’t worry just do the following;- 

  • Mail us at help@craftsandlooms.com, mention your order no., provide maximum details, share a photograph of the product that is damaged. We request this action within 24 hours of receiving the product.  Post 24 hours we will not be able to process this return.
  • We will contact you within 24 - 72 hours post receiving your mail to initiate the next steps for a refund or replacement as required.


The cost involved in returning a product to Craftsandlooms.com is to be borne by the purchaser. Return request should be raised within 48 hours of receiving the product. 

Return Delivery Address :

412, Chattarpur
Near Durga Ashram
New Delhi - 110074
+91 9650900036


In a rare case, If the return is due to an error on our part (wrong item sent, damaged/defective product), we will pay off the invoice value as well as the delivery charge you bear to return the parcel. All returns which are not valid will not be accepted and will be sent back. Incase of return, the product will be exposed to our quality control checks to ensure that the quality of the product is intact as it was in its original condition. If the product is found to be used, misused or tampered with, no refund is permissible.

 

Being transparent always helps, we appreciate the fact that you chose the product to buy very carefully and we do not give refund merely because you changed your mind. Product in SALE will not be exchanged or refunded.

 

Cancellation of a COD order is not possible unless the customer raises the order by mistake, the customer needs to inform us immediately in this case. Once we have a phone confirmation on COD order, the order cannot be cancelled. 

 

Product Disclaimer:

The details of the products or product specifications (weight, colour, handwork, height, size etc) as mentioned on CraftsandLooms.com are only approximate values.

In case you are unsatisfied with the product received from CraftsandLooms.com, you may write to us at – help@craftsandlooms.com with your complaints/feedback.